Appointment rules
Understanding our appointment rules is key to a smooth and enjoyable experience. Rules are in place for efficient service and optimal customer satisfaction.
**Important Notice for Color, Extensions and Highlight Services**
- We would like to kindly remind you of a few important guidelines to ensure the best possible results for your upcoming color or highlight service.
- For any color, extensions and highlight services, your hair must be:
- Clean, washed the night before or on the day of your appointment.
- Free of any product residue, including leave-in treatments or oils.
- Absolutely no oil or buildup on the hair or scalp.
- Hair must be dry, if additional drying time is necessary, it will incur in a drying fee.
- We strongly recommend washing your hair with at least **two shampoos**, including a **clarifying shampoo** to remove product buildup that could interfere with color application or, in some cases, lead to **chemical damage**.
- If these conditions are not met, and we do not have time between pre-scheduled clients for a full wash and blow-dry, we may not be able to proceed with your service. In cases where we do have time available, a full wash and blowout will be added to your service, and an additional charge will apply.
- However, if these guidelines are not followed and we cannot accommodate extra time for a wash and blowout, your service may be canceled, and a **cancellation fee** will be charged to the credit card on file.
- We understand that many years ago, it was common belief that hair should be dirty before color services to prevent allergies or scalp irritation. However, this is no longer necessary with today’s modern products.
- We also offer **additives to prevent allergies or irritation** that can be added to root color upon request. Please note that some color and highlight techniques cannot be successfully performed on dirty or oily hair, as it may compromise the quality and result of your service.
- We appreciate your understanding and cooperation. By adhering to these policies, we can ensure the best possible outcome for your hair, delivering the high standard of service that you deserve.
Please be punctual for your appointment. We allow a maximum grace period of 10 minutes. If you arrive later than 10 minutes, your appointment will be considered canceled, and a no-show fee will be charged to your credit card.
Children are not permitted in the salon unless they are scheduled for a service. To ensure a comfortable and professional environment, please come alone, as our waiting area is limited.
Cancellation Fees:
- More Than 48 Hours Notice: You may cancel or reschedule your appointment without any charge more than 48 hours in advance.
- Less Than 48 Hours Notice: If you cancel or reschedule less than 48 hours before your appointment, a fee of 75% of the scheduled service cost will be charged.
- Same Day Cancellations: Same day cancellations will incur a charge of 75% of the scheduled service price.
- No-Shows or Missed Appointments: If you fail to cancel or do not show up for your appointment, you will be charged the full price for the scheduled service.
Arrival Time:
Please arrive at least 10 minutes before your scheduled appointment time to ensure you receive the full benefit of your booked service. Late arrivals may result in a shortened or adjusted service.
Policy Enforcement:
This policy applies to all services and will be strictly enforced, ensuring fairness to all clients and effective management of our schedule. [Your Salon Name] reserves the right to charge the appropriate fees for no-shows and late cancellations as detailed.
We value your business and appreciate your compliance with our policies, which helps us provide the best service to all our clients. If you have any questions or need assistance with scheduling, please do not hesitate to contact us during our business hours or use our online system for after-hours inquiries.